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Comprehensive training plan for Client’s new offshore capability center
Objective
Create and execute comprehensive training plan to ensure smooth transfer of processes from the client’s primary offices to their new offshore capability center.
Approach
Identify and classify key operations being transferred to the new center
Map competencies, skills and technical knowledge needed for various verticals to function optimally and produce high quality deliverables
Understand employees’ existing skillsets and aptitude
Create a plan detailing the required trainings, identify SMEs who will be the trainers and establish the timeline for the completion of trainings
Outcome
Standardized yet agile training plans were put in place for various verticals and skill levels
Equipped employees with technical know and industry best practices thus enabling them to be more effective and efficient in their work
Pre and post training assessments of employees allowed the client to align them to appropriate verticals and create customized career progression pathways
Client Benefits
Reduced timelines for deployment of highly trained resources
More job satisfaction for employees since they were equipped with skills, processes and strategies to deal with their work
The capability center was ready to take on both regular and complex ad hoc work from the get-go, thus increasing overall profitability for the client
