Training
Comprehensive training plan for Client’s new offshore capability center
March 6, 20262.4K views
1
Objective
- Create and execute comprehensive training plan to ensure smooth transfer of processes from the client’s primary offices to their new offshore capability center.
2
Approach
- Identify and classify key operations being transferred to the new center
- Map competencies, skills and technical knowledge needed for various verticals to function optimally and produce high quality deliverables
- Understand employees’ existing skillsets and aptitude
- Create a plan detailing the required trainings, identify SMEs who will be the trainers and establish the timeline for the completion of trainings
3
Outcome
- Standardized yet agile training plans were put in place for various verticals and skill levels
- Equipped employees with technical know-how and industry best practices thus enabling them to be more effective and efficient in their work
- Pre and post training assessments of employees allowed the client to align them to appropriate verticals and create customized career progression pathways
4
Client Benefits
- Reduced timelines for deployment of highly trained resources
- More job satisfaction for employees since they were equipped with skills, processes and strategies to deal with their work
- The capability center was ready to take on both regular and complex ad hoc work from the get-go, thus increasing overall profitability for the client